
Pro-Active IT Support
MSP Buddy can help solve all your IT support needs and provide you with a wide variety of services. Our team is here to make sure we provide the best possible service and deliver results faster, better than anyone else!
Our IT Services
- Office Moves
- Boardroom Setups
- Laptop/Desktop/Mobile troubleshooting
- Login/access issues
- Hardware support/ maintenance
- Hardware/software licensing
- Remote and Onsite assistance
- Inventory Management
- Architecture and Maintenance
- Vendor management
- Inventory tracking
- Security and Monitoring
- Office application refresh/upgrades
- Environment rebuilds
- System Automation Scripting
- Remote Support
- Unlimited remote support
- Unlimited telephone, email support
- Standard Service desk hours 8:00 - 18:00 GMT
- Guaranteed 2 hrs. response time
- Single point of contact
- Comes with 24/7 system monitoring
- Dedicated support portal
- Support for Windows, servers, macs, Linux, tablets, mobiles, virtual machines
- Cyber security best practices
- Preventative maintenance/vulnerability scanning
- OS Security patch management & Third party software updates
- Friendly support team also available to help out-of-hours
- On-site support available in specified locations only
- Mail-in repairs for faults that cannot be solved remotely
Why choose us
- We have deep and in depth knowledge of various IT infrastructure and components including, embedded systems hardware and software
- We provide customized solutions to our valuable clients and closely work with them to cater their demands
- We never suggest one generic solution to all problems because we know the fact that every IT system is different form another and each client might have separate problem that needs to be solved
- Customer satisfaction is prime priority and we never comprise on giving high quality service to our valuable clients.
- We believe that end-users are more than just users, they are customers as well. This core value is reflected in the service our agents provide, and has helped our clients increase their customer satisfaction (CSAT) scores.
- We have given free hand to our clients that they can reach us at any time and we will be available to acknowledge their problems
- Single point of contact
- Free access to our UK propriety VPN server to protect your identity
- Work from home ready – Secure access to office based work stations for all users at no extra cost
- 24/7 monitoring included at no extra cost
Frequently asked questions
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